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Kadence · 5 months ago

Customer Success Manager

Salt Lake City, UT

Full-time

Hybrid

Mid Level

Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company looking for a motivated Customer Success Manager to help customers thrive. The role involves building relationships with clients, ensuring they see measurable value from the platform, and directly influencing retention, growth, and advocacy.

Enterprise SoftwareFacility ManagementHuman ResourcesOffice AdministrationScheduling

Growth Opportunities

Responsibilities

Champion Customer Success – Serve as the primary point of contact for your accounts, developing success roadmaps that align with each customer’s unique objectives and KPIs

Drive Engagement – Encourage active usage of Kadence through personalized recommendations, activation initiatives, and targeted adoption campaigns

Strengthen Relationships – Build deep, trusted partnerships with executive sponsors, decision-makers, and day-to-day champions across the organization

Showcase Value – Use data and storytelling to highlight ROI, impact metrics, and ongoing value to your customers

Guide Onboarding – Lead smooth onboarding processes, ensuring quick time-to-value and a positive first impression of the platform

Protect and Grow Accounts – Manage renewals with a retention-first mindset while spotting opportunities for upsell, cross-sell, or expansion in partnership with sales

Host Strategic Check-ins – Facilitate regular meetings and business reviews to keep stakeholders aligned, engaged, and informed

Collaborate Cross-Functionally – Share feedback and insights with product, marketing, and support teams to influence improvements and new features

Anticipate Risk – Identify early signs of churn risk and take proactive steps to address issues before they escalate

Qualification

Customer success experienceAccount managementCRM tools proficiencyConsultative skillsData-driven mindsetCommunicationRelationship-building skillsSelf-motivatedAdaptable