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ProSidian Consulting · 5 months ago

Inbound Call Agent | Customer Service [COC0018215]

610 East 4th Street, Charlotte, NC, United States

Full-time

Onsite

New Grad, Entry Level

ProSidian Consulting is a Management and Operations Consulting Services Firm focusing on providing tailored solutions to clients. They are seeking an Inbound Call Agent to provide support in the Government And Public Services Sector, primarily handling inbound calls and resolving customer issues.

Management ConsultingProject ManagementRisk Management

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Answer inbound calls and resolve issues

Document call details and outcomes

Escalate complex cases to supervisors

Qualification

Customer service experienceCall center experienceCRM systemsPatienceEmpathyMicrosoft OfficeExcelAccessOutlookPowerPointWordAdobe AcrobatData analytic toolsVisioCommunicationListeningProblem-solvingAdaptability

Required

High school diploma or GED

Customer service or call center experience preferred

Communication, listening, problem-solving

Patience, empathy, adaptability

Understanding and proficiency with business tools and technology, including Microsoft Office

Advanced with Excel, Access, Outlook, PowerPoint and Word

Proficient with Adobe Acrobat, data analytic tools, and Visio

Ability to quickly learn other tools as necessary

Preferred

Customer service or call center experience preferred

Benefits

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.

Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).

Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program.

Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis.

Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance.

Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.