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ProSidian Consulting · 4 months ago

Customer Solutions Specialist | Customer Service [COC0019216]

611 East 4th Street, Charlotte, NC, United States

Full-time

Onsite

Entry Level

2+ years exp

ProSidian Consulting is a Management and Operations Consulting Services Firm focusing on providing tailored solutions to clients. They are seeking a Customer Solutions Specialist to provide services and support in the Government and Public Services Industry Sector, focusing on Human Capital Solutions for clients such as the City of Charlotte.

Management ConsultingProject ManagementRisk Management

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Identify customer pain points and propose solutions

Collaborate with internal teams to implement fixes

Follow up on customer satisfaction

Qualification

Customer service experienceSolution-oriented rolesAnalytical thinkingRelationship managementMicrosoft Office proficiencyProblem-solvingCustomer advocacyBusiness acumenAgilityJudgmentOrganizationData analytic toolsAdobe AcrobatVisioCommunicationInitiativeTeamworkLeadershipMotivation

Required

2–4 years customer service experience, solution-oriented roles preferred

Education / Experience Requirements / Qualifications

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership

Customer Solutions Specialist | Customer Service [COC0019216] Candidates shall work to support requirements for TBD Customer Service Functional Area Services and shall work as a Customer Solutions Specialist | Customer Service [COC0019216]

Analytical thinking, communication, relationship management

Initiative, customer advocacy, problem-solving

May handle VIP or high-value accounts

Tracks and reports solution success metrics

Often serves in a hybrid support/sales role

Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary

Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors

Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together

Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference

Willingness - to constantly learn, share, and grow and to view the world as their classroom

Preferred

2–4 years customer service experience, solution-oriented roles preferred

Associate's or bachelor's degree preferred

Benefits

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.

Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).

Purchasing Discounts & Savings Plans: We want you to achieve financial success.

Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis.

Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance.

Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.