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ProSidian Consulting · 4 months ago

Call Center Agent | Customer Service [COC0020217]

612 East 4th Street, Charlotte, NC, United States

Full-time

Onsite

New Grad, Entry Level

ProSidian Consulting is a Management and Operations Consulting Services Firm focusing on providing tailored solutions to clients. They are seeking a Call Center Agent to provide services and support in the Government And Public Services Industry Sector, handling customer inquiries and ensuring quality service delivery.

Management ConsultingProject ManagementRisk Management

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Handle large volumes of calls daily

Document customer issues and resolutions

Meet established call metrics and KPIs

Qualification

Call center experienceCustomer service skillsMicrosoft OfficeActive listeningCommunication skillsMultitaskingResilienceProfessionalismData analytic toolsAdaptability

Required

Prior call center or customer-facing experience

High school diploma or GED

Active listening, communication, multitasking

Resilience, adaptability, professionalism

Understanding and proficiency with business tools and technology, including Microsoft Office

Advanced with Excel, Access, Outlook, PowerPoint and Word

Proficient with Adobe Acrobat, data analytic tools, and Visio

Ability to quickly learn other tools as necessary

Benefits

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.

Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).

Purchasing Discounts & Savings Plans: We want you to achieve financial success.

Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis.

Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance.

Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.