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Stantec · 4 months ago

Business Center Practice Leader - Water Sector, Environmental Services

San Jose, CA

Full-time

Onsite

Director/Executive

$145K/yr - $217K/yr

20+ years exp

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. They are seeking a Northern California Environmental Services Water Sector Business Center Practice Leader to drive client relationships, business development, and project excellence within the water resources sector. This leadership role involves overseeing a team and ensuring the delivery of innovative design solutions while fostering a high-performance culture.

ArchitectureConsultingInterior DesignProfessional Services

Responsibilities

Drives the client relationship strategy, working with Principals and BC leaders to drive strong results in the client satisfaction survey within the respective BC

Lead and participate in pursuits and campaigns for major BC opportunities

Achieve minimum client and proposal-specific marketing and business development sales goals, including internal cross-selling initiatives, target 25% of time

Responsible for exceeding client expectations through strong account management across the BC and personally leading accounts for major clients in the BC

Sets the tone among all leaders in the BC

Ensure a minimum of 4 client feedback surveys are conducted per year and issues are addressed through implementation and follow through on action plans

Actively contributes to win strategies and successful project execution and becomes involved at a hands-on level in key pursuits as needed and on projects should issues impacting client satisfaction or project management best practices escalate and tracks pursuit success rate and Return on Investment rate on client-by-client basis

Leads growth of the BC through developing and leading the business development, key pursuit and sales strategy and holds Principals accountable to expand our reach and client base utilizing strong marketing, business development, sales account management plans

Responsible for developing and managing the M&BD plan for the BC including cross selling

Increases visibility of Stantec by sharing our knowledge and innovation story through key client engagements to enhance our reputation and drive revenue

Establish an effective Go/No Go Review process with Principals and tracks compliance of Go/No Go Process

Partners with other BCPLs and leaders to drive collaboration on pursuits across geographies and business lines

Responsible for utilizing and ensuring the opportunity Pipeline is maintained and monitor to optimize business development plans and employee utilization rates

Ensure local marketplace reputation through established relationships and support of RLs

Develop and maintain Stantec’s Integrated Practice in the specified BC. Which includes: - The maintenance of a cohesive Stantec brand

Key client and Account development and maintenance

Market and community outreach and engagement

Accountable to achieve organic growth targets of the BC

Lead delivery of significant BC project pursuits

Achieve minimum direct utilization target of 45%

Actively participate including contribution to written content in major projects in key roles such as Independent Technical Reviewers, as required

Oversee risk management related to projects and pursuits including review of contracts, fees, and proposals on large pursuits and in coordination with the Stantec’s risk review process

Inspires, motivates, and holds the team accountable for the delivery of innovative design solutions

Responsible for driving project excellence

Leads or assigns responsibility for oversight of project delivery, Quality Assurance/Quality Control, discipline excellence and technical quality, documents quality and best practices in the execution of work

Responsible for assigning responsibility for design excellence in all disciplines present in BC to foster innovation, sustainable design principles and use of technology

Responsible for compliance with ISO-certified Integrated management System and Project management Frameworks

Accountable for achieving >95% PM Frameworks compliance from Internal Practice audits

Leads or assigns responsibility for management, needs assessment and provision of digital practice, tools, and applications in support of BC to deliver work

Provide broad leadership influence:

Act as a highly regarded leader, thought partner and a source of counsel and advice for their BC

Be personally involved in key client relationships, strategic project pursuits and major project leadership within the BC

Proactively identify opportunities to reinforce and further develop Stantec’s high-performance culture with a focus on innovation, speed, and productivity

Foster a success-oriented, accountable environment within the company

Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery

Provide support through ongoing collaboration with Business Operating Unit Operations, Regional Business Leaders, Regional Leaders and BC Operations Leaders regarding resolution of operational issues identified within the BC

Support BCOL with the annual budget for the BC, outlining the vision, focus, and priorities for implementation and setting specific goals for business performance

Accountable for top line revenue growth, the BCPL also supports the BC Operations Leader in meeting established targets net revenue, gross margin, selling, general, and administrative costs, and operating income target in the BC

Responsible for net revenue forecasts by period, quarter, and year end

Partners with BC Operations Leader to develop and implement improvement plans for distressed business units and BCs. Including focus on write-offs and business line expenses

Supports achieving utilization rate and backlog targets and partners with BC Operations Leader to drive collaboration and work sharing across the practice

Support BC Operations Leader with the health and safety performance of the BC, including the monitoring of leading and lagging indicators, meeting leading indicator goals, and following up on BC Improvement Plans

Support BC Operations Leader with developing, attracting, engaging, and retaining top talent

Establish employee connectedness to leadership by interfacing frequently with employees

Partner with BC Operations Leader by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans

Support the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC

Support the BC Operations Leader with managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review, rate review, and bonus -allocation for the BC

Qualification

California water infrastructureEnvironmental assessmentClient relationship managementBusiness developmentSacramento-San Joaquin DeltaProject planningTechnical leadershipTeam motivationMicrosoft Office SuiteCommunication skillsLeadership skills

Required

A history of establishing and maintaining client relationships in the California water market

Experience in the Sacramento-San Joaquin River Delta is a plus

Strong ability to develop business and promote business relationships

Strong ability to motivate staff and promote teamwork within and across offices

Excellent organization, coordination, management, and leadership skills

Demonstrated technical leadership in the Water sector

Results oriented individual who excels in a multi-disciplinary environment

Strong project planning and delivery experience

Excellent verbal and written communication

Proficient in Microsoft Office Suite and relevant design software

Must have a valid driver's license and good driving record

A Bachelor's degree in a related field with a minimum of 20 years' related work, leadership, financial management, business development and consulting experience; or an equivalent combination of education and related experience

Professional registration in related field

Account management, business development, and sales strategy experience in the water sectors