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St. Mary's Medical Center - Huntington, WV · 4 months ago

System Training Analyst

Huntington, WV

Full-time

Onsite

Mid Level

St. Mary's Medical Center is seeking a System Training Analyst responsible for training clinicians on the proper use of clinical information systems to document patient care. The role involves developing training materials, conducting sessions, and working closely with the EMR Education Coordinator to ensure high-quality training that aligns with value-based care principles.

Hospital & Health Care

Responsibilities

Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions)

Ensures EMR workflow and training are geared towards providing value-based care

Conduct general training sessions with users, new and current, as needed

Create schedule of training courses & conduct those trainings to increase all departments use and satisfaction in the EHR

Assist in system administration development and customization

Maintain knowledge of our standard configurations

Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign

Create a recurring schedule to make sure all departments in all facilities working with the EHR

Work closely with the EMR Education Coordinator to establish training schedules across all entities

Ability to work on several projects simultaneously

Ability to complete projects with tight deadlines and time constraints

Strong ability to identify potential issues and participate in their resolution

Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues

Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems

Demonstrates patience when working with customers for support

Works independently under general direction of supervisor

Act as a liaison between the IT department, operations, and software vendors regarding specific software product issues

Attends meetings as requested to help learn and support customer needs

Communicate in a clear and concise manner to aid in customer understanding of system functionality

Create or log an enhancement for creation of specialized queries at the request of nurse managers

Use positive language to create positive perceptions about company, software and service

Maintain a positive persona even when dealing with frustrated customers in no win situations

Maintain good time management for processes and projects and be transparent

Document issue resolution well and communicate to peers for improved support

Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice

Performs other functions as requested

Qualification

EMR trainingTraining material developmentSystem administrationWorkflow redesignCustomer supportTime managementCommunication skills

Required