St. Mary's Medical Center - Huntington, WV · 5 months ago
Systems Technical Analyst
Huntington, WV
Full-time
Onsite
New Grad, Entry LevelSt. Mary's Medical Center is seeking a Systems Technical Analyst to provide technical support and assistance to customers regarding computer systems, hardware, and software. The role involves ensuring client satisfaction by responding to inquiries and offering technical assistance for system setup, maintenance, and troubleshooting.
Hospital & Health Care
Responsibilities
Responding to questions on the phone, via email, in person, or through remote access
Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Installing new software and hardware systems as needed
Overseeing new system installation and setup and customizing PCs to meet the needs of the Center for Education staff
Provides references for users by possibly writing and maintaining user documentation, providing help desk support
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice
Performs other functions as requested
Qualification
Required
Professional who provides technical support and assistance to customers, on the phone or in person related to computer systems, hardware, and software
Responding to questions on the phone, via email, in person, or through remote access
Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Installing new software and hardware systems as needed
Overseeing new system installation and setup and customizing PCs to meet the needs of the Center for Education staff
Provides references for users by possibly writing and maintaining user documentation, providing help desk support
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don't accept the 'status quo' as a customer solution, but strive for service excellence in process and practice
Performs other functions as requested
Company
St. Mary's Medical Center - Huntington, WV
A member of Marshall Health Network, St. Mary's Medical Center is the largest medical facility in the Tri-state region.
Founded in 1924
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angie Swearingen
Chief Operating Officer
Libby Bosley DNP, RN, NEA-BC, FACHE
Vice President of Patient Services/Chief Nursing Officer
Company data provided by crunchbase