NWN ยท 5 months ago
Platform Architect - ServiceNow
US-
Full-time
Hybrid
Senior LevelNWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. As a platform architect specializing in ServiceNow, your role is responsible for designing and implementing solutions on the ServiceNow platform, documenting the overall platform design, and analyzing the impact of new requirements.
ConsultingSoftware
Responsibilities
Design and Architecture: create value by minimizing mistakes and amplifying success. They design scalable, sustainable, and successful instances of ServiceNow
Client Interaction: They provide domain expertise, technical guidance, and strategic recommendations to clients. This includes sharing best practices, industry trends, and technical insights
Solution Development: Architects analyze requirements, estimate development time, and create technical solutions. They participate in requirement gathering meetings and collaborate with stakeholders
Workflow Design: Architects prepare flows and workflows for overall solutions, ensuring efficient processes
Technical Documentation: They develop system documentation, including process flows, design documents, and high-level architecture diagrams
Deployment and Performance: Architects define the architecture for ServiceNow implementations and oversee successful deployment. They also manage upgrade cycles and optimize instance performance
Adhere to IT policies, procedures, and standards for hardware/software, security, request/ticket tracking, source control, and change management
As new technology is introduced, quickly acquire sufficient knowledge and skills
Ensures platform alignment with the business strategy
Provides consultative technical leadership to the platform team
Creates and maintains a detailed view of the existing architecture
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Resolves technical escalations, including responding to defects
Participates in process workshops
Works closely with enterprise architecture team
Other responsibilities as assigned
Qualification
Required
Deep knowledge of ServiceNow solutions
Understanding of ITIL processes
Experience in an enterprise environment with multiple integration points
Architecting and deploying large-scale ServiceNow implementations
Strong analytical skills for problem-solving and to address complex business challenges
Effective communication and collaboration skills to work with diverse teams
Strong requirements gathering experience working with end users
ServiceNow platform module experience, such as: Case Management, Service Catalog, Incident Management, Change Management, CMDB, Asset Management, Contract Management, Order Management, CSDM, Demand Management, Project Management, or Resource Planning
Experience working within hybrid agile SDLC environment, utilizing scrum-based projects and user stories to define & work development tasks
Ability to execute against multiple work streams in a fast-paced environment
Preferred
Bachelor degree in Engineering, Information Technology, Operations, or related field preferred
Certifications in ServiceNow are advantageous: ServiceNow Certified System Administrator (CSA), ITIL Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), ServiceNow Certified Application Developer (CAD)
Prior experience at a Managed Services Provider advantageous
Prior experience working remote a plus
Benefits
Medical, dental, and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
Income protection through disability and life insurance
401(k) with company match
Unlimited PTO
Paid company holidays
Hybrid/remote work
Paid bonding leave for eligible employees
Employee discounts
Access to our Employee Assistance Program (EAP)
Accident, critical illness, and hospital indemnity coverages
Legal and identity theft protection
Pet insurance
Supplemental life insurances
Referral bonuses
Charitable donation matching
Allowances for eligible roles
Company
NWN
NWN delivers AI-powered technology solutions for the modern workplace.
Founded in 1986
1001-5000 employees
H1B Sponsorship
NWN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New State Capital Partners
2015-10-19Private Equity
Leadership Team
Jim Sullivan
President & CEO
Noah Asher
Chief Financial Officer
Recent News
2025-04-22
2024-05-31
Company data provided by crunchbase