QBE North America · 5 months ago
People Services Delivery Senior Professional
PHL - Three/NEO
Full-time
Onsite
Mid LevelQBE North America is a leading insurance provider, and they are seeking a People Services Delivery Senior Professional. The role involves managing and supporting employee programs, ensuring smooth administration and processing of transactions and workflows.
Insurance
Responsibilities
Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS)
Administering People related transactions and workflows
Perform outbound calls to employee/manager for tier 2 concerns or complex issues
Utilises available systems and tools to process transactions and workflows
Liaising with centres of excellence to provide answers for employees
Answering incoming calls/emails enquiries relating to people services
Ensuring that all calls/queries are answered in a prompt and professional manner
Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement
Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents
Support internal / external audits as required
Qualification
Required
Some relevant work experience
Bachelor's Degree or equivalent combination of education and work experience
Preferred
Call centre experience in insurance and/or banking industry with billing responsibilities
Increasing level of responsibility in call centre environment
Policy administration experience
Experience in BPO industry with shifting schedules
Company
QBE North America
QBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Mulligan
Chief Operating Officer
John Livatino
Senior Vice President
Recent News
2025-09-29
2025-09-29
Company data provided by crunchbase