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Charlie Health · 3 days ago

Care Navigator

United States

Full-time

Remote

Entry Level

$45K/yr - $52K/yr

1+ years exp

Charlie Health is a startup focused on connecting individuals to life-saving behavioral health treatment. The Care Navigator role is essential in facilitating admissions for at-risk youth, ensuring a supportive experience for clients and families while driving patient outreach and acquisition efforts.

Health Care

Responsibilities

Ensure a supportive, positive experience for clients and referral sources / external providers

Work directly with clients, families, and referral sources to understand their needs and preferences

Make accurate and timely outbound referrals for who are not admitted to Charlie Health

Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities

Document all client and referral source interactions in the electronic record system

Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide

Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center

Adhere to stated policies and procedures and achieve performance metrics goals

Qualification

Healthcare experienceCustomer-facing rolesSalesforce proficiencyGoogle Suite proficiencyBachelor’s degreeListening skillsInterpersonal skillsRelationship-building skillsAttention to detailWritten communicationVerbal communicationOrganizational skillsFast-paced environment adaptability

Required

Bachelor's degree in health sciences, communications, psychology, social work, or related field

1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)

Strong interpersonal, relationship-building and listening skills

Metrics- and results-oriented mindset, with experience working against concrete targets

Met or exceeded KPIs in previous roles

Excellent written and verbal communication skills

Extreme organization and attention to detail

Work authorized in the United States and native or bilingual English proficiency

Ability to thrive in a fast-paced environment and learn quickly

Proficient in Salesforce and Google Suite/MS Office

Must be based in Eugene, Oregon, or within a commutable distance