Gridiron IT · 5 months ago
ServiceNow Engineer
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yr
5+ years expGridIron IT is a Women Owned Small Business that specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. They are seeking a highly motivated and experienced ServiceNow Engineer to lead the coordination, implementation, and successful delivery of HR Service Delivery or IT Asset Management projects.
Cloud ManagementIT InfrastructureIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the technical and delivery lead for HRSD or ITAM/HAM ServiceNow module implementations, taking ownership from requirements gathering through to project completion
Lead the configuration, customization, and enhancement of the HRSD or ITAM/HAM modules within the ServiceNow platform
Work with stakeholders to gather requirements, define technical solutions, and manage delivery timelines to ensure project goals are met
Drive project coordination across business units, IT, and ServiceNow platform teams
Develop integrations between ServiceNow and other enterprise systems as needed to support module workflows and data exchange
Maintain and enhance existing ServiceNow configurations, including Dashboards, Reports, Forms, Views, Workflows, and Roles
Monitor platform health, performance, and compliance
Coordinate and manage platform and application upgrades
Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts
Load, manage, and manipulate data to support system integrity and module functionality
Participate in Agile ceremonies, communicate updates and blockers, and ensure delivery velocity remains high
Stay up to date on ServiceNow best practices, releases, and capabilities specific to HRSD and ITAM/HAM
Qualification
Required
Bachelor's Degree with 5–10 years of relevant experience or Master's degree with 3–4 years of relevant experience. Additional experience may be substituted for education
Minimum of 5 years of hands-on ServiceNow platform engineering experience
Demonstrated experience leading and delivering projects in either HR Service Delivery (HRSD) or IT Asset Management (ITAM/HAM) modules is required
Proven ability to work with cross-functional teams and drive end-to-end solution delivery
Experience with ServiceNow upgrades, performance tuning, and best practices for module configuration
Experience integrating ServiceNow with third-party systems
Strong understanding of ServiceNow architecture, including scripting and automation (Flow Designer, Business Rules, Client Scripts, etc.)
Familiarity with Agile development practices
Must be eligible to obtain and maintain a Public Trust or equivalent clearance
Preferred
ITIL Foundations Certification
Benefits
Medical
Dental
Vision insurance
HSA
FSA
401(k)
Disability & ADD insurance
Life and pet insurance
Company
Gridiron IT
Gridiron IT is a firm that specializes in IT talent acquisition and placement for government, federal contractors, and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tara Forester, SHRM-CP
Chief People Officer
Recent News
2024-10-27
Company data provided by crunchbase