Sardine · 1 month ago
Strategic Account Manager (Post-Sales)
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
7+ years expSardine is a leader in fraud prevention and AML compliance, providing innovative solutions to over 300 clients worldwide. The Strategic Account Manager will manage customer relationships, ensuring they derive maximum value from Sardine's products while collaborating with internal teams to address risk and compliance needs.
CryptocurrencyFinTechFraud DetectionSoftware
Responsibilities
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers
Qualification
Required
You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
You've domain experience in compliance, fintech, or AML/KYC
Your analytical skills are second to none; you excel at number crunching and drawing insights
You are proficient in using business intelligence tools
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
You've previous customer-facing experience, preferably with a technical product
You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!
Benefits
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - •US and Canada specific•
4% matching in 401k / RRSP - •US and Canada specific•
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Company
Sardine
Sardine is a fraud prevention and compliance software company for the digital economy.
201-500 employees
H1B Sponsorship
Sardine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (7)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$145.6MKey Investors
Activant CapitalAndreessen HorowitzFIS Impact Ventures
2025-02-11Series C· $70M
2022-09-20Series B· $51.5M
2022-08-10Series Unknown
Leadership Team
Alex Kushnir
Head of Commercial Development
Recent News
2025-12-17
GlobalFinTechSeries
2025-12-17
PR Newswire UK
2025-11-24
Company data provided by crunchbase