AlphaSense · 3 months ago
Senior Director, Expert Insights - ECS
Utica-Rome Area
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$167K/yr - $230K/yr
6+ years expAlphaSense is a leading company in AI-driven market intelligence, helping organizations make informed decisions with trusted insights. The Senior Director, Expert Insights will lead a team to optimize service performance, drive operational excellence, and enhance customer engagement through expert call services. This role involves strategic initiatives, cross-functional collaboration, and developing future leaders within the organization.
AnalyticsArtificial Intelligence (AI)Machine LearningMarket ResearchSaaSSearch Engine
Responsibilities
Lead and coach a team of people managers, empowering them to drive expert call volume, project fulfillment, and best-in-class customer service
Collaborate with Sales, Account Management, Product, and Strategy Ops to align on shared goals, improve handoffs, and deliver end-to-end customer value
Partner with Product and Tech teams to define tooling, workflows, and automations that improve operational efficiency and scalability
Develop and implement scalable playbooks and frameworks that ensure consistent, high-quality outcomes across customer segments
Establish clear team KPIs, manage performance through data, and implement effective incentives and coaching programs to achieve ambitious growth targets
Drive strategic, cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency
Own a book of business and act as the senior point of contact for a portfolio of customers – cultivating relationships, understanding customer needs, and delivering an exceptional experience at every touchpoint
Qualification
Required
6+ years of experience managing and scaling teams, including experience managing other people leaders
Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs
Demonstrated success leading through complexity in a fast-paced, high-growth environment
Strong cross-functional collaboration skills—able to partner effectively across levels and departments
Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards
Excellent communication and interpersonal skills; able to inspire trust and alignment at all levels
Strong strategic thinking paired with a bias for action; capable of balancing long-term vision with short-term execution
Embodies an ownership mindset: no task is too small, and they proactively step in to solve problems and drive outcomes
Benefits
Performance-based bonus
Equity
Generous benefits program
Company
AlphaSense
AlphaSense is a platform harnessing AI to deliver insights, helping professionals make informed, impactful decisions. It is a sub-organization of AlphaSense.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.42BKey Investors
BondCapitalGBlackRock
2024-06-11Series F· $650M
2023-09-28Series E· $150M
2023-04-11Series D· $100M
Leadership Team
Jack Kokko
CEO and Founder
Joe Hill
CFO
Recent News
2026-01-21
Morningstar.com
2025-12-29
Company data provided by crunchbase