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RTC Communications & WISE Voice Solutions · 4 months ago

AI Specialist

Montgomery, Indiana, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

RTC Communications is seeking a forward-thinking Artificial Intelligence (AI) Specialist to design, implement, and optimize AI-driven solutions that enhance their telecommunications services. The role involves developing machine learning models, integrating APIs, and collaborating across teams to deploy AI tools aimed at improving customer experience and operational efficiency.

ISPSmall and Medium BusinessesTelecommunications

Responsibilities

Design, build, and deploy machine learning models to improve network performance, customer experience, and internal efficiency

Integrate with vendor APIs (e.g., Calix, MetaSwitch, NetSapiens) to ingest real-time telemetry and ONT performance data

Develop AI-driven systems that triage Calix ONT data, identify anomalies, and generate automated technician dispatch tickets based on service degradation patterns

Build and maintain data pipelines that collect, clean, and transform structured/unstructured data from OSS/BSS platforms, CRM systems, and IoT endpoints

Collaborate with teams across Engineering, Customer Service, HR, and Marketing to deploy AI tools such as chatbots, usage analytics, automated ticketing, and sentiment analysis

Apply natural language processing (NLP) techniques for voice-to-text transcription, customer sentiment scoring, and support case prioritization

Identify high-impact AI use cases and measure business outcomes (e.g., reduced truck rolls, improved NPS, shortened resolution time)

Ensure AI systems meet privacy, telecom regulatory, and data governance standards

Train internal teams on AI tools and workflows in clear, non-technical terms

Monitor the latest AI trends in telecom, such as 5G/6G, UCaaS, smart homes, and AI-powered network operations

Contribute to RTC’s internal AI roadmap and support the development of an AI Center of Excellence to scale adoption company-wide

Qualification

AI/ML developmentPythonData modelingCloud AI servicesNatural language processingData visualization toolsSQL/NoSQLCertifications in AI/MLCalix systemsUCaaSEthical AI practices

Required

Experience in Computer Science, Artificial Intelligence, Data Science, or related field

2+ years of hands-on experience with AI/ML development in a business or telecom environment

Proficient in Python, R, or similar languages, and frameworks such as TensorFlow, PyTorch, or Scikit-learn

Strong knowledge of data modeling, APIs, and cloud AI services (AWS, Azure, or GCP)

Experience working with large datasets, SQL/NoSQL, and data visualization tools

Preferred

Certifications in AI/ML, data engineering, or telecom systems

Experience with Calix systems, OSS/BSS platforms, or real-time network telemetry

Familiarity with UCaaS, VoIP, IoT, and customer experience platforms

Experience deploying AI within customer service platforms (chatbots, IVR, or self-service portals)

Knowledge of ethical AI practices, bias mitigation, and explainable AI in customer-facing tools

Bachelors or higher degree or certifications in AI, Data Engineering, or Telecom Systems

Familiarity with VoIP, UCaaS, IoT devices, and customer analytics platforms

Experience building AI into chatbots, IVRs, or self-service customer portals

Benefits

Health, dental, and vision insurance

401(k) with excellent company match

Ongoing training & AI certification opportunities

Company

RTC Communications & WISE Voice Solutions

With over 75 years of experience, RTC Communications is more than just a premier fiber internet provider for Daviess, Martin, Knox, and Lawrence Counties.

Founded in 1949

Montgomery, Indiana, USA

11-50 employees