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Visual Comfort & Co. (Formerly Circa Lighting) · 4 months ago

Customer Experience Representative

HOUSTON, Houston, Texas, United States of America

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

Visual Comfort & Co. is a company focused on enhancing customer experiences, and they are seeking a Customer Experience Representative. The role involves assisting customers with order questions, product information, and troubleshooting, while also maintaining and improving customer relationships.

E-CommerceLightingRetail

Responsibilities

Receive and Promptly Respond to Customer Queries

Document customer concerns and resolutions within each order worked

Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers and keeps all customer commitments

Maintain up-to-date product, sales, services and company knowledge

Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues

Demonstrate the Company’s Core and Growth Values in the performance of all job functions

Maintain reliable attendance

Qualification

Customer serviceCritical thinkingCommunication skillsTyping ≥50 WPMSelf-motivatedOrganizational skillsWork under pressure

Required

Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information

Accurately respond to customer inquiries through instant messaging software

Utilize available resources to respond to customer inquiries

Fluent in English; reading, writing, and speaking

Ability to type ≥50 WPM

Rigorous critical thinking skills

Organization skills

Self-Motivated and Self Starter

Work well under pressure in a fast-paced environment