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RA Capital Management · 4 months ago

AI User Enablement & Adoption Specialist

Boston, MA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

RA Capital Management is a leading provider of capital and services to innovators in the world, focusing on improving human health and planetary health. They are seeking a highly motivated AI User Enablement & Adoption Specialist to ensure effective adoption and utilization of AI tools among employees, acting as a liaison between technology and business users to foster AI literacy and maximize value from AI investments.

BiotechnologyFinanceFinancial ServicesLife ScienceMedical

Growth Opportunities

No H1B

Responsibilities

Support and execute the strategy for AI adoption across the firm, focusing on general-purpose AI tools (e.g., large language models, image generation, summarization tools) and their integration into daily workflows

Design, develop, and deliver engaging training programs, workshops, and educational materials tailored to various user groups and their skill levels. This includes introductory sessions, advanced prompt engineering techniques, ethical AI usage, and best practices for leveraging AI tools in a financial services context

Create and maintain a centralized repository of both internal and external/public resources, including quick-start guides, FAQs, video tutorials, and internal success stories, to promote self-service and continuous learning

Provide hands-on support and guidance to end-users, troubleshooting common issues, answering questions, and offering personalized coaching to help them effectively integrate AI into their tasks and workflows

Collaborate with IT and business teams to identify and address user friction points related to AI tools, advocating for user experience improvements and seamless integration into existing communication and collaboration platforms

Foster an internal community of AI champions and early adopters, facilitating knowledge sharing, peer-to-peer learning, and the identification of new, impactful use cases for AI within the firm

Continuously monitor the evolving landscape of AI tools and trends, evaluating new features and applications. Communicate relevant updates and potential opportunities to users and stakeholders

Gather user feedback through surveys, focus groups, and direct interactions to identify areas for improvement in AI tools, training, and support, driving continuous optimization of the AI user experience

Work closely with the broader IT, Data, and AI development teams to align enablement efforts with strategic AI initiatives and ensure security and compliance best practices are maintained

Promote and reinforce the firm's compliance guidelines and best practices for responsible and ethical AI use, including, data privacy, confidentiality, and bias awareness

Qualification

Enterprise AI toolsTraining program designUser enablementChange managementProject managementCommunicationProblem-solvingCollaboration skillsContinuous learning mindset

Required

Bachelor's degree in a relevant field such as Information Technology, Learning & Development, Communications, Business Administration, or a related discipline

5 - 8 years of experience in project management, technology adoption, user enablement, training, change management, or a similar role

Demonstrated practical experience and strong understanding of Enterprise AI tools (e.g., ChatGPT, Claude, Google Gemini, Glean, etc.) and emerging vibe coding platforms (e.g. Lovable, Replit, etc.) and their application in a professional setting

Excellent communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts into clear, understandable language for non-technical audiences

Strong empathy for users and a passion for improving the end-user experience with technology

Proven ability to design and deliver effective training programs and create compelling instructional content

Experience with user support, troubleshooting, and problem-solving in a fast-paced environment

Ability to work independently and collaboratively in a dynamic, cross-functional team environment

Proactive, self-starter with a continuous learning mindset

Must be based in Boston with ability to work a hybrid schedule in our downtown Boston office

Must be authorized to work in the United States without sponsorship

Preferred

Experience with specific collaboration and communication platforms used at RA Capital (e.g. Glean, Retool, Notebook LM, Lovable, Replit, v), Bolt.new, Claude Code, and other workflow automation tools)

Familiarity with change management methodologies (e.g., PROSCI ADKAR)

Experience in the financial services industry

Understanding of data governance, security, and compliance principles, especially within a regulated industry