Astreya · 5 months ago
Service Desk Specialist II
Cupertino, CA
Full-time
Onsite
Entry, Mid Level
$27.24/hr - $45.40/hr
2+ years expAstreya is a company that focuses on providing IT support services, and they are seeking a Service Desk Specialist II to support their key clients. The role involves troubleshooting and resolving desktop and software issues while delivering excellent customer service to end-users.
ConsultingInformation TechnologyRecruiting
Responsibilities
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
Maintain equipment inventory, including processing RMAs and ordering new equipment
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
Participates in monitoring, updating and maintaining tickets in a defined ticketing system
Responds to tickets, contacts users and plans workload
Update, track and escalate the ticket to appropriate levels/group for resolution as required
Sign off on closed tickets with the user to include follow up specifically to the end user
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Qualification
Required
Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting
Understanding of software application use and installation
Ability to resolve technical issues under pressure
Benefits
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Company
Astreya
Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.
1001-5000 employees
H1B Sponsorship
Astreya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (7)
2022 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Romil Bahl
Chief Executive Officer
Edward Betancourt
Chief Technology Officer
Recent News
2025-04-24
2025-03-20
Company data provided by crunchbase