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Tourneau|Bucherer · 4 months ago

Client Advisor, Cartier - Flagship NYC

New York, United States

Full-time

Onsite

Mid Level

$20/hr - $25/hr

3+ years exp

Tourneau|Bucherer is a luxury retail company, and they are seeking a Client Advisor for the Cartier brand. The Client Advisor will be responsible for providing an outstanding client experience, meeting sales objectives, and developing long-term relationships with clients while showcasing their expertise in Cartier products.

E-CommerceLifestyleRetailWearables

Responsibilities

Ensure an outstanding client experience

Work to create a positive, inviting and elevated environment for the discerning client

Be enthusiastic and demonstrate a passion for watches and jewelry

Create a relationship with the client:

Greet the client when they enter the store

Listen to the needs of the client and ask discovery questions

Demonstrate outstanding product knowledge to educate the client and address their needs

Understand available inventory within store and if needed, at other Tourneau|Bucherer stores

Create excitement with the client about the product

Ultimately gain the client’s trust

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale

Partner with other Client Advisors as appropriate to make a sale

Obtain client contact information utilizing the CRM system to build an on-going relationship

In the event that the client contact results in a sale, efficiently close and process the sale:

Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment as applicable

Complete warranty information

Work with Service Department on sizing, cleaning and setting the watch

If required, gift-wrap and prepare for shipment

Follow-up with client on purchase

Handle client issues with outstanding diplomatic skill, creating a positive experience for the client

Attend training sessions to increase product knowledge

Partner with the Service Department to ensure a positive client experience this includes:

Escorting customers to the Service Department

Taking in repair orders if needed

Assisting with customers picking up repairs

At a minimum, must meet sales objectives for any given month, quarter and year

Clearly understand daily sales objective and how it relates to weekly and monthly targets

Maximize percentage to retail

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns

Readily accept and incorporate constructive advice given by managers on how to improve sales performance

Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment

Strictly adhere to all store security procedures

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code policy

Work with Manager to ensure the store is at all times clean and attractive

Attendance is a crucial part of performance.Be on time

Help set-up or close store depending upon shift

Lead by example as the primary driver of the Cartier brand sales within the location

Creating excitement for the brand with the Client Advisors, resulting in achievement of brand goals set by Tourneau|Bucherer

Assist Client Advisors with Cartier sales as necessary (provide product information, closing, etc.) to be certain every client experiences the Tourneau|Bucherer Way and the luxury of Cartier to the fullest

Responsible for implementing brand strategies and guidelines

Act as a mentor to other Client Advisors on the Cartier brand and utilize the Tourneau|Bucherer advantages to the fullest

Proactive in partnering with management on brand feedback and insights and to plan and coordinate Cartier events

Manage day-to-day sales of the Cartier brand within the store location, managing pricing issues that may arise throughout a sale

Ensure each customer has a positive experience while visiting the store, with an enhanced focused in the Cartier area

Responsible for educating other Client Advisors and ensuring they are knowledgeable of the brand’s unique history and heritage, the range of products, and specific product attributes and availability

Consistently update the Tourneau|Bucherer staff on Cartier brand knowledge and updates

Work with Tourneau|Bucherer Corporate and Store management to schedule and deliver Cartier training sessions

Encourage all Client Advisors to increase comfort level with the Cartier brand through individual/group training sessions

Participate in scheduled trainings and seminars, as applicable

Ensure appropriate visual merchandising of all Cartier products in the store, making certain the visual presentation of the watches is consistent with the luxury image of the brand

Check stock on a daily basis and make certain Cartier watches are handled properly (Quality of the stock)

Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location

Monitor and order Cartier supplies including visual materials, catalogues and other POS tools

Be the expert on the heritage of the Cartier brand, product line and the stock within the store location

Qualification

Luxury retail experienceSales drivenExpert communicationProduct knowledgeLeadership skillsBilingual proficiencyTeam collaborationPositive attitude

Required

3+ years of relevant experience, preferably in luxury retail

Expert communication, leadership, and management skills

Sales driven and results orientated

Willing to be hands-on and work with the team to fulfill operational and organizational needs

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned metrics and objectives

Preferred

A Bachelor's degree or equivalent in business or related discipline is preferred

Prior watch and fine jewelry experience is helpful but not required

Bi-lingual language proficiency is a plus to cater to our international customer base

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900

New York, New York, USA

501-1000 employees