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CDM Smith · 3 months ago

Client Service Leader - Water Services

Concord, CA

Full-time

Onsite

Senior Level, Lead/Staff

$152K/yr - $281K/yr

15+ years exp

CDM Smith is a leading firm in water services and is seeking an experienced Client Service Leader to manage client engagement and business development for water and wastewater municipal infrastructure in Northern California. The role involves developing strategies for new business, managing client portfolios, and ensuring the financial performance of projects.

Civil EngineeringConstructionEnergyTransportationWater

Growth Opportunities

No H1B

Responsibilities

Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the Northern California market

Aligning CDM Smith’s firm-wide strategies with local business development activities

Being responsible of the overall financial performance of projects within a client portfolio

Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations

Assembling and leading client and project teams to meet client needs and project requirements

Developing and leading proposal efforts and presentations

Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools

Negotiating critical issues with clients and potential teaming partners and subconsultants

Development of technical approaches and strategies

Assisting on individual projects and meeting billable hour targets

Meeting annual sales goals from both existing and new clients

Managing business development budgets and costs

Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives

Following and implementing CDM Smith’s standardized business practices

Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding

Adhering to CDM Smith’s Core Values

Qualification

Client engagement strategiesBusiness developmentWater/wastewater projectsProfessional Engineering LicenseCommunication skillsTeam building skillsNetworking skillsUnderstanding complex materials

Required

Bachelor's degree

15 years of related experience

Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands

Equivalent additional directly related experience will be considered in lieu of a degree

Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management

Excellent written and oral communication skills

Ability to understand highly complex technical, professional and business materials