This job has closed.

Percepta · 4 months ago

Bilingual Spanish Customer Service Representative

Dearborn, MI

Full-time

Onsite

Entry Level

$16/hr - $20/hr

3+ years exp

Percepta is a company that specializes in creating customer loyalty for its clients across the globe. They are seeking a Bilingual Spanish Customer Service Representative to provide exceptional support and guidance to consumers with mobility challenges, ensuring a high-quality experience throughout their interactions.

Customer ServiceOutsourcing

Responsibilities

Provide an exceptional member experience in every interaction

Provide insightful advice and direct support to members in need

Diagnose issues and provide resolution with teaching and guidance

Partner with legacy app owners for troubleshooting and resolution

Research and resolve billing or payment issues

Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program

Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none

Qualification

Customer service experienceBilingual SpanishTechnology savvyCommunicationPublic relationsSales experienceMarketing experienceSocial media applications

Required

High school diploma required

Fluent in Spanish and English (both written and verbal)

3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing

A passion for exceptional customer service, the automotive industry, and cutting-edge technology

Excellent communication skills – both verbal and written

Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends