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MARTIN Technologies - MARTIN Motorsports · 4 months ago

Novi Vehicles Service Writer

Novi, MI

Full-time

Onsite

Mid Level

MARTIN Technologies is a full-service, global engineering and manufacturing company in the automotive industry. The Novi Vehicles Service Writer will interact with customers, document service details, and ensure high levels of customer satisfaction throughout the service process.

AutomotiveLocalManufacturingMotorsports

Responsibilities

Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and timeframes for completion

Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work

Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records

Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences

Keep customers informed about the progress of their vehicle's service. Notify them promptly of any unexpected delays or additional work needed

Inspect completed work to ensure it meets quality standards and matches customer expectations

Prepare and explain invoices to customers, process payments, and maintain financial records

Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process

Qualification

Automotive Service WriterAutomotive systems knowledgeService management systemsCustomer service abilitiesOrganizedCommunication skillsProblem-solving skillsDetail-oriented

Required

Proven experience as an Automotive Service Writer or a related role in the automotive industry

Strong knowledge of automotive systems, repair procedures, and maintenance

Excellent communication and interpersonal skills

Exceptional customer service abilities

Proficiency in computer software and automotive service management systems

Organized and detail-oriented with the ability to multitask effectively

Problem-solving skills and the ability to work well under pressure

Company

MARTIN Technologies - MARTIN Motorsports

MARTIN Technologies is a proven leader in advanced engineering solutions for global transportation including Engineering, Testing, Manufacturing, and Motorsports.

Founded in 1996