KBR Careers · 4 months ago
Mid-Level User Engagement & Outreach Representative
Miami, Florida
Full-time
Hybrid
Mid, Senior Level
5+ years expKBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to the intelligence and national security communities. The User Engagement and Outreach Representative will serve as a Subject Matter Expert, advocating for the development and integration of new capabilities to address the challenges faced by the Combatant Command and its components.
Information Technology & Services
No H1B
Security Clearance Required
Responsibilities
Capture and prioritize user intelligence needs and requirements, addressing any gaps
Facilitate prompt responses to intelligence requests using customer enterprise solutions
Assist users in communicating their support needs to the Intelligence Community (IC)
Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings
Engage with the Department of Defense and IC, leveraging expertise across disciplines
Act as a liaison between forward-placed staff and the customer, integrating fully within host organizations
Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and IC
Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools
Educate users on customer capabilities and ensure awareness of operational status and resource issues
Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions
Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics
Qualification
Required
Active TS/SCI clearance with polygraph required
Bachelor's degree and 5 years of relevant professional experience (May have HS with 10 years, or Associate's with 8 years, or Masters with 3 years of experience in lieu of Bachelor's)
Must be highly self-motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure
Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel
Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing
Capability to thrive in a fast-paced and dynamic environment, maintaining a customer-focused approach in community forums
Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users
Preferred
Masters with 8+ years of relevant professional experience
Knowledge of Electro-optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture
Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary
Strong analytical, problem-solving, and decision-making capabilities
Proficient communications skills and ability to serve as a trusted advisor
Benefits
401K plan with company match
Medical
Dental
Vision
Life insurance
AD&D
Flexible spending account
Disability
Paid time off
Flexible work schedule
Company
KBR Careers
At KBR, we deliver science, technology and engineering solutions that are helping governments and companies around the world take on the great challenges of our time.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Becky Sewell
Chief Training Officer (CTO)
Dana Dorsey
Sr. VP, Chief Financial Officer
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