Heartland ยท 4 months ago
ServiceNow QA Tester
United States
Full-time
Remote
Mid Level
3+ years expGlobal Payments is a leading company in the payments technology sector, seeking a passionate ServiceNow QA Tester to join their IT Service Management Office team. The role involves designing, executing, and automating test cases for ServiceNow applications, while collaborating closely with various stakeholders to ensure high-quality software delivery.
Credit CardsPaymentsTransaction Processing
No H1B
Responsibilities
Design, develop, and execute comprehensive test plans, test cases, and test scripts for various ServiceNow modules (e.g., ITSM, ITOM, ITAM,CSM)
Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies
Collaborate closely with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage
Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF)
Conduct API testing and data validation for integrations between ServiceNow and other systems
Identify, document, and report defects to ensure timely resolution of defects
Participate in agile ceremonies (e.g., sprint planning, daily standups) and provide input from a QA perspective
Support user acceptance testing (UAT) and validate solutions with business users
Contribute to continuous improvement efforts by enhancing testing methodologies, frameworks, and automation strategies
Stay updated on the latest ServiceNow features, releases, and best practices to drive innovation and optimize solutions
Create and maintain detailed test documentation, including test plans, test cases, and test reports
Qualification
Required
Proven experience (e.g., 3-5 years) in quality assurance and software testing, with a focus on ServiceNow applications
Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM etc.)
Experience with ServiceNow testing tools, including Automated Test Framework (ATF)
Experience with test automation frameworks and tools such as Selenium, Appium, Cypress, or similar tools
Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices
Experience working in Agile development environments (Scrum, Kanban)
Strong analytical, problem-solving, and troubleshooting skills
Excellent verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders
Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
Capable of working independently as well as in a team environment
Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
Excellent active listening skills
Capable of dealing with and managing conflict
Able to work effectively in an environment with many competing and high priority demands
BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience
Preferred
ServiceNow Certified Application Specialist, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer
Experience with JIRA, Git and Confluence
Benefits
Medical, dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase