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Texas A&M University · 4 months ago

Customer Service Associate II - Part Time-1

Stephenville, TX

Full-time, Part-time

Onsite

Entry Level

3+ years exp

Tarleton State University is seeking a Customer Service Associate II for their Campus Bookstore. The role involves supervising daily service area activities, providing customer support, and acting as a Campus Security Authority while ensuring a positive customer experience.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Greets customers and responds to difficult customer inquiries and complaints

Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures

Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service

Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments

Process deliveries of general merchandise and move checked-in items to the sales floor

Shelf, arrange, clean, and organize products or space within the store

Qualification

Customer service skillsWord processingSpreadsheet applicationsDatabase applicationsMultitaskCommunication skillsDetail-oriented

Required

High school diploma or equivalent combination of education and experience

Three years of related experience

Knowledge of word processing, spreadsheet, and database applications

Ability to multitask and work cooperatively with others

Strong verbal and written communication skills

Strong customer service skills and detail-oriented

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)