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Alloy · 4 months ago

Revenue Operations Manager, Customer Success

New York, NY

Full-time

Hybrid

Mid, Senior Level

$135K/yr - $159K/yr

5+ years exp

Alloy is a company that addresses identity risk for financial institutions and fintechs. They are seeking a Revenue Operations Manager to support Post Sales teams, focusing on operational excellence, process improvements, and data-driven insights to enhance customer value and revenue growth.

ComplianceFinTechFraud DetectionIdentity ManagementSaaS

Growth Opportunities

Responsibilities

Act as a thought partner to Post Sales (Client Success and Technical Solutions) and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our post sales functions

Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations

Design, build and manage a model that guides resource allocation globally by segment. Partner with GTM Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes. Monitor and report on segment performance

Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts

Ensure data cleanliness and accuracy within the GTM tech stack

Support the Post Sales teams’ operating cadence and business processes

Be the connective tissue between Post Sales and the rest of the GTM organization

Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other ad hoc reporting requests

Qualification

Revenue OperationsData AnalysisSalesforceCustomer SuccessTechnical SolutionsFirst Principles ThinkingCommunication SkillsProject ManagementTeam Collaboration

Required

5+ years of progressive experience in revenue/customer success/technical solutions strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well

Excellent first principles thinking skills

Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making

This is a first-in-seat role, you'll be working through high amounts of ambiguity and expected to work with senior leaders to prioritize initiatives

Experience in fast-paced environments and be comfortable working both as part of a team and independently

Demonstrated ability to prioritize workload and manage multiple concurrent projects

Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment

Strong verbal and written communication skills; ability to work effectively with cross-functional teams

Experience building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable Sales on SFDC best practices and related tools

Familiarity with related GTM systems (Gong, Apollo, Pendo, Highspot, etc.)

Benefits

Unlimited PTO and flexible work policy

Employee stock options

Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options

401k with 100% match up to 4% of annual employee compensation

Eligible new parents receive 16 weeks of paid parental leave

Home office stipend for new employees

Annual Learning & Development annual stipend

Well-being benefits include access to ClassPass, OneMedical, and Spring Health

Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.