FreedomPay · 4 months ago
Platform Operations Analyst - Second Shift
Las Vegas, Nevada
Full-time
Hybrid
Mid Level
4+ years expFreedomPay is a fast-paced, high-growth company specializing in global commerce technology across various industries. The Platform Operations Analyst will ensure the stability and availability of FreedomPay's production platforms by monitoring system health, collaborating with teams, and resolving technical issues.
BankingE-CommerceFinTechRetailRFID
Responsibilities
Work a standard Monday–Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage
Maintain live services through measuring and monitoring availability, latency, and overall system health
Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues
Effectively communicate with third parties, partners, and internal teams regarding technical issues
Use acquired knowledge to suggest, edit, and write knowledge base articles
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value
Identify anomalies and escalate appropriately issues identified in application and system log files
Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues
Create new alerts to support the operations of FreedomPay production systems
Troubleshoot and remediate failed scheduled jobs
Document and refine internal policies and procedures
Qualification
Required
A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required
Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred
Technical experience in web-based platform environments with related dependencies between network, database, and application layers
Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable
Experience in supporting real time transaction processing applications is an advantage
Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others
Experience in Microsoft SQL Server product stack is desired
Knowledge of API integration, data analysis, and reporting tools is an advantage
Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment
Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues
Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention
Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing
Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners
Preferred
Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
Experience with Azure Cloud
Experience with RunDeck Scheduling System
Benefits
Medical, prescription, dental and vision coverage
Life Insurance
Retirement Plans with company match
Commission sharing plan
Flexible hybrid working environment
Great parental and other leave programs
Company
FreedomPay
FreedomPay is a white label e-commerce platform for banks, retailers and healthcare organizations to deliver cloud-based user experiences.
501-1000 employees
H1B Sponsorship
FreedomPay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$23.16MKey Investors
TPGCore Capital PartnersGoldman Sachs
2018-10-09Private Equity
2008-12-19Series Unknown· $2.16M
2007-03-13Series D· $6M
Leadership Team
Tom Durovsik
Founder and Chief Executive Officer
C
Christopher Kronenthal
President and Chief Technology Officer
Recent News
Electronic Payments International
2026-01-09
2026-01-09
2026-01-08
Company data provided by crunchbase