Northwestern Medicine · 5 months ago
Billing Coordinator - CTI Pulmonology and Thoracic Surgery (hybrid)
676 N. St. Clair, Chicago, IL
Full-time
Hybrid
Mid Level
$26.22/hr - $32.77/hr
3+ years expNorthwestern Medicine is a leader in the healthcare industry, dedicated to providing exceptional patient care. The Billing Coordinator plays a crucial role in charge capture, billing inquiries, and financial assistance education, ensuring accurate billing and compliance with policies and procedures.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts
Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture
Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures
Works with patients/clients to establish payment plans according to predetermined procedures
Handles all incoming customer service calls in a professional and efficient manner. Provides exceptional service to all customers, guarantors, patients, internal and external contacts
Prepares itemized bill upon request; explains charges, payments and adjustments. Produces a clear and understandable statement to individuals on any outstanding account balance
Responsible for timely submission of accurate bills and invoices to clients, patients and insurance companies
Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt
Responsible for balancing each payment and adjustment batch with reconciliation report and bank account deposits after completion
Ensures compliant follow up procedures are followed, to third party payers regarding outstanding accounts receivables
Run outstanding A/R reports, follow-up on unpaid claims or balances with insurance companies, patients, and collection agency, as defined by department
Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed
Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation
Denials and appeals follow-up including root cause analysis to reduce/prevent future denials
Reviews, prepares and sends pre-collection letters as defined by department procedures
Identifies and sends accounts to outside collection agency
Prepares and distributes reports that are required by finance, accounting, and operations
Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team
Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices
Identify opportunities for process improvement and submit to management
Demonstrate proficient use of systems and execution of processes in all areas of responsibilities
Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians
Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others
Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude
Displays a friendly, approachable, professional demeanor and appearance
Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives
Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team
Supports a “Safety Always” culture
Maintaining confidentiality of employee and/or patient information
Sensitive to time and budget constraints
Other duties as assigned
Qualification
Required
High school graduate or equivalent
Strong Computer knowledge, data entry skills in Microsoft Excel and Word
Thorough understanding of insurance billing procedures, ICD-10, and CPT coding
3 years of physician office/medical billing experience
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
Ability to work independently
Preferred
3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus
CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase