Applied Industrial Technologies · 5 hours ago
Inside Sales Representative
Columbus, OH
Full-time
Onsite
Entry, Mid Level
1+ years expApplied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion and flow control technologies. The Inside Sales Representative will establish and expand relationships with current customers, process orders, and provide solutions to meet customer needs, directly impacting customer satisfaction and sales results.
Wholesale
Responsibilities
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software
Responds to customer inquiries
Processes customers’ orders and send order acknowledgements
Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates
Increases order size by suggesting related items, explaining features, and checking customer’s buying history
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery
Negotiates pricing and delivery with vendors when necessary
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date
Other duties as assigned by Management
Qualification
Required
Full-time permanent position located in Columbus, OH
Establish and expand relationships with current customers and outside sales team
Interact with customers to determine their process flow control and instrumentation needs
Provide solutions to meet customer needs
Direct impact on customer satisfaction, retention, and sales results
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment
Maintain responsibility of orders from quotation to collection
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software
Respond to customer inquiries
Process customers' orders and send order acknowledgements
Review customer purchase orders for special conditions/documentation
Check availability and verify ship dates
Increase order size by suggesting related items, explaining features, and checking customer's buying history
Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner
Locate product and create purchase orders
Follow-up with vendors to ensure timely delivery
Negotiate pricing and delivery with vendors when necessary
Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicate effectively and participate positively as a member of the Branch/Division inside sales team
Maximize gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise
Review open customer order reports and take action on open items
Other duties as assigned by Management
Preferred
Bachelor's Degree preferred
1-3+ years' experience in Customer Service related Industry preferred
Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus
Benefits
401K with company match
Insurance
Time off
Employee assistance
Tuition reimbursement
Company
Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Wells
VP - CFO & Treasurer
Kelly Massee
Business Partner
Company data provided by crunchbase