Brightway Insurance · 6 hours ago
Customer Service Representative
Pinellas Park, FL
Full-time
Onsite
Entry Level
1+ years expBrightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. As a Customer Service Representative, you will ensure clients receive excellent service and support by answering questions, processing policy changes, and handling billing inquiries.
Insurance
Responsibilities
Provide exceptional customer service to policyholders via phone, email, and in-person interactions
Assist clients with policy changes, billing inquiries, claims, and general insurance questions
Educate clients on available coverages, products, and discounts
Maintain accurate records in our CRM and carrier systems
Collaborate with agents and producers to ensure seamless customer experience
Support retention efforts by identifying opportunities for cross-selling and upselling
Translate documents and communicate with Spanish-speaking clients to ensure full understanding of policy details
Qualification
Required
High school diploma or equivalent required; college degree a plus
4-40 Customer Service License required (or ability to obtain one)
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Proficient in Microsoft Office Suite and comfortable learning new software
Preferred
1+ years of experience in insurance or a customer service-related role preferred
Benefits
Opportunities for career growth and professional development
Supportive team environment
Work that makes a difference in people’s lives
Company
Brightway Insurance
Brightway Insurance has re-invented the way people shop for insurance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-17Acquired
Leadership Team
Nick Clements
Chief Executive Officer
Shane Blazek
Chief Technology Officer
Recent News
Seattle TechFlash
2025-09-12
Seattle TechFlash
2025-09-01
Company data provided by crunchbase