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Tarleton State University · 2 weeks ago

Customer Service Associate II - Part Time-1

Stephenville, TX

Part-time

Onsite

Mid Level

$11.50/hr - $11.50/hr

3+ years exp

Tarleton State University is seeking a Customer Service Associate II to support their Campus Bookstore. The role involves supervising daily service area activities and providing customer support, including addressing inquiries and complaints, training staff, and managing customer orders.

EdTechEducationHigher Education

Responsibilities

Greets customers and responds to difficult customer inquiries and complaints

Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures

Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service

Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments

Process deliveries of general merchandise and move checked-in items to the sales floor

Shelf, arrange, clean, and organize products or space within the store