Staff Finders Technical, Inc. ยท 4 months ago
Senior Strategic Customer Success Manager
Westlake, Texas, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expStaff Finders Technical, Inc. is a company focused on customer success and technology learning. They are seeking a Senior Strategic Customer Success Manager to own the customer lifecycle for strategic accounts, ensuring measurable business outcomes and acting as a customer advocate while collaborating with internal teams.
Staffing & Recruiting
Responsibilities
Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion
Anticipate customer needs and proactively address challenges to ensure seamless account health and retention
Successfully onboard customers by guiding deployment, adoption, and full utilization of services
Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization
Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success
Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies
Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes
Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues
Prepare and deliver compelling presentations tailored to customer needs and goals
Travel up to 50% as required to support customer engagements
Qualification
Required
Bachelors degree in Sales or equivalent professional experience
3-5 years of progressive experience in customer success, sales, consulting, or technical enablement
Strong background working with Gainsight and Salesforce
Experience implementing new processes within customer success functions
Proven ability to build executive-level relationships and drive adoption within enterprise accounts
Understanding of SaaS environments, including license management, onboarding, training, and success measurement
Excellent communication, customer service, and presentation skills
Experience in workforce development, skills-based learning, or EdTech
Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment
Preferred
Technical aptitude with development and IT solutions
Experience facilitating executive business reviews and strategy sessions
Prior success navigating complex enterprise customer relationships
Benefits
Competitive compensation
Medical coverage
Unlimited PTO
Summer Fridays
Wellness reimbursements
Pluralsight subscription
Professional development funds
And more
Company
Staff Finders Technical, Inc.
Staff Finders aims to stand out in the recruitment industry as a premier IT staffing service.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase