Boar's Head Resort · 5 months ago
Front Office Manager
Boar's Head Resort
Full-time
Hybrid
Mid LevelBoar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.
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Responsibilities
Supervise front office staff, including concierge
Ensure smooth check-in and check-out processes for guests
Address guest inquiries and resolve any issues promptly
Manage reservations and maintain accurate records
Collaborate with other departments to enhance guest satisfaction
Train and mentor front office staff to uphold service standards
Monitor and manage front office budgets and expenses
Implement and maintain front office policies and procedures
Qualification
Required
Proven experience in a front office management role, preferably in the hospitality industry
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in hotel management software and Microsoft Office Suite
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Flexibility to work various shifts, including weekends and holidays
Benefits
Competitive salary
Benefits package
Opportunities for professional growth
Company
Boar's Head Resort
Boar's Head is Charlottesville's Only Four Diamond Resort.
Founded in 1965
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase