Softgic · 4 months ago
Data Collections Strategy and WFM Analyst
United States
Full-time
Remote
Senior Level
$1,500/mo - $2,800/mo
5+ years expSoftgic is a technology company focused on digital and cognitive transformation for its clients. They are seeking a Data Collections Strategy and WFM Analyst to lead the development and implementation of collections strategies, partner with analytics and operations teams, and ensure compliance with regulations.
Information TechnologyService IndustrySoftware
Responsibilities
Lead the development, testing, performance monitoring, and rollout of collections strategies, including segmentation, contact strategy, and payment strategies
Supervise champion-challenger testing and the development, validation, implementation, and monitoring of decision tree segmentations
Partner with the Analytics team to develop and monitor collections performance and internal scoring/segmentation
Lead Collections Strategy support for critical company initiatives (new client and product introductions)
Partner with Operations and Compliance teams to expand data access, improve decision-making, and implement new capabilities
Collaborate with Collections Operations to identify, prioritize, test, and roll out new technology initiatives (MMS, SMS, Portals, etc.) to reduce expenses and enhance customer experience
Actively manage a portfolio of collections strategy initiatives, track performance, and provide regular updates to senior management and stakeholders
Partner with the Strategic Initiatives & Planning team on intake, prioritization, planning, change management, and performance monitoring
Partner with Legal, Compliance, and other groups to assess gaps in new laws, regulations, and regulatory guidance; lead and implement compliance changes when necessary
Lead the adoption of best-in-class methodologies (e.g., design of experiments), processes, tools, and infrastructure to strengthen strategy development and analytics
Collaborate with Business Intelligence and Credit Analytics & Reporting teams to develop BI and management reporting
Perform other duties or special projects as assigned
Qualification
Required
3+ years of experience in Microsoft Power BI and SQL
Expert in strategic management
Proficient in CRM (Customer Relationship Management), contact center management, data collection, and WFM Analyst
English - Native or fully fluent
Spanish - Conversational
5+ years of strategy management experience
Proven ability to build and lead high-performing collection strategy teams
Experience leading analytics, including champion vs. challenger testing and decision tree segmentation
Strong relationship-building, verbal/written communication, and influencing skills, with ability to influence executives
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Experience with digital transformation, automation, and CRM/contact center technologies
Availability: 8:00 a.m.–5:00 p.m.; on call as needed
Extensive knowledge of Contact Center management, scheduling, and call monitoring software/applications to analyze and interpret data for enhancing member experience and operations
3+ years of SQL and Power BI experience
Benefits
We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.
Company
Softgic
We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase