NVA General Practice · 2 weeks ago
Client Services Lead
Chesterfield, MO
Full-time
Onsite
Mid, Senior Level
2+ years expNVA General Practice is seeking a Lead Receptionist who plays a crucial role in the hospital team by overseeing the Receptionist staff and ensuring high-quality veterinary care. This role involves mentoring, managing client traffic, and collaborating with the Client Service team to enhance client and patient experiences.
HospitalMedicalPetVeterinary
Responsibilities
Performs all duties of a Receptionist
Leads and mentors a team of Receptionist staff while ensuring that policies and protocols are followed at all times
Delegates responsibilities to Receptionist staff to ensure efficient use of scheduled staff at all times
Acts as a liaison between front office staff and the medical staff to ensure that questions and concerns are addressed in a timely manner
Works collaboratively with Client Service team to ensure that all Clients & Patients are being cared for properly and moving through the system efficiently
Works collaboratively with all staff in organizing the Client Service team to ensure quality Client & Patient care and staff productivity, while maintaining a smooth flow of hospital operations
Manages client traffic, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment
Assists Hospital Manager with the training of new employees, interns, and volunteers; preparation of department meetings and staff memos
Provides regular communication and input to Hospital Manager to keep him/her informed about site situations, staff, intern, and volunteer concerns, continuing or developing employee performance issues, client needs or issues, maintenance or supply needs, workload concerns etc
Qualification
Required
management: 2 year
veterinary: 2 year
excellent communication skills
ability to lead and motivate a team of Client Services Staff
ability to effectively handle & deescalate upset clients
must be able to handle the physical and emotional aspect of work in a veterinary hospital environment
models a professional and courteous manner with staff and clients
commitment to ongoing development and growth
must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills
Preferred
AVIMARK Experience
veterinary receptionist: 4 years
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
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