Quest Aviation, Inc. · 5 months ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry LevelQuest Aviation, Inc. is an airline and aviation company seeking a Customer Support Representative to serve as a vital point of contact for their clients. The role involves responding to inquiries, managing booking-related requests, and ensuring exceptional service throughout the client journey.
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Responsibilities
Engage professionally via phone, email, and chat to assist with booking inquiries, service details, status updates, and general client support
Facilitate the booking process by liaising with operations and maintenance teams, confirming flight details, and updating clients promptly on their schedule
Address and resolve client concerns with urgency—coordinating any necessary actions with internal staff to correct booking or service issues swiftly
Accurately document client interactions and relevant information in internal systems and contribute to organized customer records
Gather client feedback, track recurring themes, and collaborate with managers to enhance customer service processes and elevate overall satisfaction
Work with internal teams to ensure seamless communication across departments and timely client updates
Qualification
Required
High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Communications, Hospitality, or related field is a plus
Prior experience in customer service or client-facing roles—aviation, travel, or logistics industry familiarity preferred
Excellent communication skills (verbal and written), with a strong emphasis on empathy and professionalism
Highly organized, detail-oriented, and adept at multitasking in high-energy environments
Proficient in standard office and communication tools; experience with CRM or client-relationship systems is beneficial
A collaborative, resilient team player who thrives under pressure and adapts quickly to changing priorities
Preferred
Associate's or Bachelor's degree in Business Administration, Communications, Hospitality, or related field
Prior experience in customer service or client-facing roles—aviation, travel, or logistics industry familiarity
Benefits
Health & Wellness Benefits: Employer-sponsored medical, dental, and vision coverage options to support your personal well-being.
Retirement Planning: 401(k) plan with employer contributions to assist you in building for the future.
Paid Time Off (PTO): Generous PTO allowing for vacation, personal days, and paid holidays to support work-life balance.
Development & Training: Access to customer service training, aviation industry workshops, and professional growth opportunities.
Flexible Scheduling: Supportive work arrangements with flexibility for
Company
Quest Aviation, Inc.
A leading international supplier of business aircraft parts and services for more than 30 years.
Founded in 1984
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase