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LoVasco · 4 months ago

Client Service Associate | Employee Benefits

Detroit, Michigan, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

LoVasco is on a mission to inspire, engage, and empower individuals to build healthier and wealthier lives. The Client Services Associate plays a key role in ensuring the successful delivery of services to clients, providing operational support to the account management team while serving as a resource for clients’ employees.

ConsultingFinancial Services

Responsibilities

Issue Tracking and Resolution. Facilitate transparent communication between clients, vendors, and the internal team. Organize all work project management system, Asana, to ensure nothing falls through the cracks, providing stakeholders with real-time visibility into issue status and creating accountability for timely resolution across all parties involved

Onboarding new clients. Help the account services team onboard new clients. Establish organized client folders, build detailed template projects in Asana, and systematically collect and catalog required client data. Coordinate with multiple stakeholders including carriers and third-party vendors, and ensure all administrative systems and carrier interfaces are properly configured before launch. Maintain detailed project timelines and checklists to guarantee nothing is overlooked during the transition from signed AOR to active client relationship

Employee Support and Engagement. Serve as a direct resource for our clients’ employees, handling inbound calls and emails related to their benefits. Address claims issues and billing questions and provide clear explanations of benefit coverage and policy interpretations. Guide employees through enrollment processes, coverage changes, and life event modifications while ensuring accurate understanding of their benefit options. Collaborate with insurance carriers and third-party administrators to resolve employee concerns promptly

Eligibility Management. Oversee the comprehensive management of employee eligibility changes, including new hire additions and termination processing across multiple carrier systems. Serve as the primary liaison between clients, insurance carriers, and benefit administration platforms to establish and maintain automated file feeds and data integrations. Develop and optimize eligibility workflows to streamline enrollment processes, reducing manual intervention while ensuring accuracy and compliance. Maintain working knowledge of various carrier platforms and systems to effectively troubleshoot eligibility issues and coordinate seamless data transfers between HR systems and insurance providers

Open Enrollment Support. Provide essential behind-the-scenes support to internal team members during annual open enrollment periods. Assist with scheduling OE meetings, preparing client-specific materials and documentation, and maintaining detailed project tracking systems to keep all stakeholders informed of progress and deadlines. Strong attention to detail in supporting quality control efforts. Post-enrollment duties include enrollment reconciliation processes

Qualification

Client support experienceGroup insurance knowledgeProject managementMicrosoft Office proficiencyAsana experienceCommunication skillsOrganizational skillsAttention to detailCritical thinking

Required

Bachelor's Degree in Business Administration, Finance, Economics, Communications, Human Resources, or other related field or commensurate work experience

At least two to four years of experience required, preferably in a client support role

Previous employment at an employee benefits consulting firm, insurance agency, or financial services firm

Knowledge of group insurance (medical, dental, vision & life and disability products)

Proficiency in the Microsoft Office suite of software

Strong aptitude in project management, written and verbal communications, presentations, critical thinking, and financial analysis

Commitment to the accuracy of own work product and client deliverables

Must be able to follow directions, be detailed, organized and resourceful