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The Luxury Closet · 4 months ago

Customer Service Executive - Egypt , Remote

United States

Full-time

Remote

Entry Level

1+ years exp

The Luxury Closet is a company based in Dubai that is redefining the world of luxury. They are seeking a Customer Service Executive to represent the customer service department and deliver an exceptional customer experience while managing various customer interactions.

E-CommerceLifestyleRetail

Responsibilities

Managing all channels of Customer interaction, email, chat, phone

Identifying and assessing customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company

Aim at converting general inquiries into a sale

Aspire to bring customer delight in each and every interaction

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents where applicable

Follow communication procedures, guidelines, and policies

Maintain positive and professional interaction with all the departments associated with the Customer Service department