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Tandem · 4 months ago

Provider Strategy & Partnerships

New York office

Full-time

Onsite

Entry, Mid Level

$100K/yr - $150K/yr

1+ years exp

Tandem is a rapidly growing company focused on rethinking how new therapies are brought to market, leveraging AI for a robust business model. The role involves managing relationships with healthcare organizations, driving their success on the platform, and collaborating with various teams to enhance product offerings and scalability.

AppsHealth CareHealth DiagnosticsMedicalmHealthPharmaceutical

Work & Life Balance

Responsibilities

Own relationships with key provider organizations — serving as the strategic point of contact for adoption, engagement, and growth

Analyze account performance data (activation, usage, retention) and translate insights into concrete priorities

Develop and execute expansion strategies within existing accounts — including new specialties, workflows, and service lines

Drive onboarding and workflow design conversations with providers, staff, and clinical users

Identify opportunities to improve product fit or service delivery — and collaborate with product, ops, and engineering to build the right solutions

Play a direct role in informing roadmap and strategic decisions based on patterns you observe across accounts

Help shape Tandem’s provider-facing growth motion — including how we scale across new markets and clinical categories

Qualification

Analytical problem-solvingHealthcare workflowsUser empathyWritten communicationVerbal communicationOperational rigorOutcome ownershipComfort with ambiguityContext switchingFast-paced environment

Required

1-4 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)

A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)

Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast

Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships

Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals

High NPS with your former teammates