Support Engineer I jobs in United States
cer-icon
Apply on Employer Site
company-logo

Replit · 5 months ago

Support Engineer I

positionFoster City, CA (Hybrid) In office M,W,F
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$110K/yr - $140K/yr

Replit is a company that empowers the next generation of software creators by making software development accessible and collaborative. As a Support Engineer I, you will assist developers with technical product issues, maintain the Support team's Knowledge Base, and ensure effective communication during outages and incidents.

Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInformation TechnologySoftware
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Directly contribute to and maintain the Support team's Knowledge Base
Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix

Qualification

Technical support experienceSoftware development experienceZendeskTime managementFocus on automationProblem-solving mindsetCommunication skillsContinuous learning

Required

Prior experience in software development or relevant technical support experience
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
Excellent communication skills with initiative to ask questions when encountered with the unknown
Experience with support tools and ticketing systems (e.g. Zendesk)

Preferred

Has used Replit in the last 3 to 6 months
Experience working with IDEs, terminals, or other common developer tools
Experience with AI tools (Claude, ChatGPT, etc.)

Benefits

Competitive Salary & Equity
401(k) Program
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonoumous Work Environement
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

Company

Replit

twittertwittertwitter
company-logo
Replit is the most secure agentic platform for production-ready apps.
dateFounded in 2016
location
Foster City, California, USA
people-size51-200 employees
web-link
https://replit.com

H1B Sponsorship

Replit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (2)
2022 (2)

Funding

Current Stage
Growth Stage
Total Funding
$472.02M
Key Investors
Prysm CapitalCraft VenturesAndreessen Horowitz
2025-07-30Series C· $250M
2023-11-06Series B· $20M
2023-04-25Series B· $97.4M

Leadership Team

leader-logo
Amjad Masad
CEO
linkedin
leader-logo
Faris Masad
CO-founder and Engineer

Recent News

WebProNews
Replit’s AI Vibe Coding Revolutionizes iOS App Development by 2026
2026-01-19
36kr.com
After laying off 50% of the staff, he achieved a remarkable comeback through AI programming. His Annual Recurring Revenue (ARR) exceeded 100 million, and the company's valuation soared to 60 billion.
2026-01-17
9to5mac
Replit now lets you vibe code iOS apps, but don’t get carried away
2026-01-17
Company data provided by crunchbase