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Tandem Bank · 4 months ago

Provider Growth Associate

New York, NY

Full-time

Onsite

Entry Level

$80K/yr - $140K/yr

1+ years exp

Tandem is a pioneering company focused on revolutionizing the way new therapies are brought to market. They are seeking a Provider Growth Associate to manage relationships with healthcare organizations, driving adoption and long-term success while collaborating with various teams to enhance service delivery and product fit.

BankingFinanceFinancial ServicesFinTech

Responsibilities

Own relationships with key provider organizations — serving as the strategic point of contact for adoption, engagement, and growth

Analyze account performance data (activation, usage, retention) and translate insights into concrete priorities

Develop and execute expansion strategies within existing accounts — including new specialties, workflows, and service lines

Drive onboarding and workflow design conversations with providers, staff, and clinical users

Identify opportunities to improve product fit or service delivery — and collaborate with product, ops, and engineering to build the right solutions

Play a direct role in informing roadmap and strategic decisions based on patterns you observe across accounts

Help shape Tandem’s provider-facing growth motion — including how we scale across new markets and clinical categories

Qualification

Analytical problem-solvingOperational rigorHealthcare workflowsUser empathyCommunicationContext switchingTeam collaboration

Required

1-4 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)

A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)

Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast

Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships

Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals

High NPS with your former teammates

Benefits

Fully covered medical, vision, and dental insurance.

Memberships for One Medical, Talkspace, Teladoc, and Kindbody.

Unlimited paid time off (PTO) and 16 weeks of parental leave.

401K plan setup, FSA option, commuter benefits, and DashPass.

Lunch at the office every day and Dinner at the office after 7 pm.

Company

Tandem Bank

Tandem Bank - Helping you get more from your money Experts in savings, lending and green consumer finance, we pioneer smart products and new technology to remove financial barriers and make it easier to manage your money.

Founded in 2013

London, England, GBR

501-1000 employees