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AFL · 10 hours ago

Senior Collections Specialist

Duncan, SC

Full-time

Onsite

Senior Level

5+ years exp

AFL is a leading manufacturer of fiber optic cable and connectivity solutions, seeking a Senior Collections Specialist to lead their collections team. This role involves managing a complex accounts receivable portfolio, resolving billing issues, and ensuring timely collections while fostering strong customer relationships.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

Hiring Manager

Alex Wilson

Responsibilities

Assist Collection Specialists with the most complex issues as the first level of escalation

Research and resolve complex billing issues and other billing discrepancies by collaborating with the customer, Customer Service, Sales, Inventory managers, Tax and others as needed. Negotiate within assigned scope of authority, or seek appropriate approvals as needed to resolve the discrepancy

Analyze recurring issues to identify the root cause and work cross-functionally to review and revise internal processes to resolve

Analyze assigned customer accounts to evaluate past due invoices and follow up with the customer to discuss the status and establish a plan for resolution

Analyze deductions in a timely manner. Research and gather supporting documentation to support the authorization of credit memos to clear valid deductions or work with the customer to resolve invalid deductions

Analyze each assigned customer’s DSO to ensure compliance with company metrics and strategize with Customer Service and Sales on ways to improve the outliers. Using this data, have regular communications with the customers to ensure timely payments

Make decisions regarding credit holds as needed to manage collections and ensure proper communication of those actions to Customer Service and Sales

Maintain detailed notes on customer accounts regarding conversations and collection efforts

Collaborate with the Credit Analyst to proactively perform credit reviews to manage credit line increases in a timely manner to avoid shipment delays

Consolidate and finalize the weekly reports for management to highlight aged balances, planned resolution and contributing factors to the current DSO

Reconcile complex customer accounts with the customer on a regular basis to ensure all invoices are accounted for and to identify any issues before amounts are past due

Provide data on collections to Treasury to assist with cashflow forecasting

Provide backup coverage for Collection Specialists

Assist with onboarding and training of new credit team staff

Assist with collection of data requested during internal/external audits

Adhere to and promote the environmental, health and safety policies of AFL

Qualification

B2B collectionsAccounts receivableAdvanced accounting knowledgeMS OfficeOracleCustomer service skillsNegotiation skillsCommunication skillsTeamwork skillsCritical thinking