Latitude Inc ยท 5 months ago
Temp Call Center Representative
Rockville, MD
Contract
Onsite
New Grad, Entry Level
$24/hr - $28/hrLatitude Inc is seeking a friendly, customer-focused Call Center Representative to handle inbound and outbound customer calls with professionalism and efficiency. The role involves resolving customer issues and maintaining a positive customer experience in a fast-paced environment.
Manufacturing
Responsibilities
Answer incoming customer calls and respond to inquiries regarding products, services, or billing
Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives
Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary
Maintain up-to-date knowledge of products, services, policies, and procedures
Document all interactions accurately in the CRM or call center software
Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction)
Adhere to call scripts, quality standards, and company policies
Collaborate with team members and other departments to ensure a seamless customer experience
Qualification
Required
Friendly and customer-focused attitude
Ability to handle inbound and/or outbound customer calls
Effective communication skills
Ability to resolve customer issues
Maintain a positive customer experience
Ability to work in a fast-paced environment
Document all interactions accurately in the CRM or call center software
Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction)
Adhere to call scripts, quality standards, and company policies
Collaborate with team members and other departments
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
Founded in 1990
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase