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Lightedge · 4 months ago

Data Center Operations Tier II technician

Omaha, Nebraska

Full-time

Onsite

Mid, Senior Level

5+ years exp

Lightedge Solutions is seeking a Data Center Operations Tier II Technician to manage and maintain all aspects of their data centers and critical facilities. This role involves coordinating maintenance work, troubleshooting equipment issues, and ensuring the operational efficiency of the data center infrastructure.

Cloud ManagementInformation TechnologyInternetWireless

Responsibilities

Coordinate maintenance work with vendors for core data center infrastructure, including UPSs, generators, electrical, cooling, and fire suppression systems

Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment

Install servers and network devices into racks with associated network cabling

Work with project managers and technicians to facilitate new client service installations

Receive and document incoming shipments

Facilitate and lead data center tours

Coordinate the design and layout of new rack and cage environments with supporting cabling infrastructure and power connectivity

Possess and maintain comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems

Respond to and resolve alarm events affecting infrastructure and services

Follow established Change Control processes; create, review, and follow MOP change activities

Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure

Share and mentor technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams

Available for on-call rotation to support non-business hours, overseeing preventative maintenance and break/fix activity by vendors, performing routine maintenance, optimizing infrastructure, and providing client support

Other duties as assigned

Qualification

Data center maintenanceElectrical systems monitoringHVAC systems knowledgeNetwork cabling installationBiometric security systemsMicrosoft Office SuiteProblem analysisMultitasking abilityCommunication skillsDocumentation skills

Required

Minimum of two-year technical degree, or 5-8 years equivalent experience in a technical environment or military MOS

Responsible for installing hardware and cabling necessary for installing new IT services

Must be proficient in all wiring types and requirements, such as Ethernet, Phone, CAT6, and Fiber (SM & MM)

Experience with day-to-day standard maintenance activities in data centers

Familiarity with telco central office equipment

Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers

Experience monitoring and operating complex electrical systems, including generators, transfer switches, PDUs, Breaker panels, and UPSs

Knowledge of data center cooling systems and airflow management techniques

Ability to multitask and prioritize activities in a complex, fast-paced environment

Strong verbal and written communication skills

Demonstrated ability to analyze or define problems, collect data, establish facts, and draw conclusions

Demonstrated a comprehensive ability to document policies and procedures

Preferred

Experience working with building and computerized management systems is desired to support and augment building monitoring systems

Specialize as a subject matter expert on one or more of the following areas or systems – Security/biometrics, CMDB, Electrical, Mechanical, HVAC, Building Management Systems, or Environmental Systems