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impact.com · 1 hour ago

Software Engineer (Data Platform - Observability)

United States

Full-time

Remote

Mid Level

$90K/yr - $110K/yr

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow through partnerships. The Software Engineer will focus on ensuring performance and stability of the SaaS platform by implementing observability features and troubleshooting issues across the entire stack.

Computer Software

H1B Sponsor Likely

Responsibilities

Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features

Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets

Ensure performance and metrics of our product features are within acceptable thresholds. Examples include: response latency, cpu and memory consumption, cloud costs, error rates, uptime

Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g. Enterprise clients generate larger requests than Small Businesses, not the other way around)

Configure alerts and document associated run books when thresholds are exceeded

Drive and contribute to root-cause analysis when issues are identified

Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads

This role will have a particular focus on database performance and query optimization

Remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests

Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved

Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvement

Qualification

Observability toolsDatabase performanceHigh-level programmingSQL tuningData analysisTask prioritizationAdaptability

Required

Solid understanding of systems and application design

Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk

Experience database monitoring and SQL tuning

Proficient in at least one high-level programming language (Python, SQL) and shell scripting

Ability to prioritize tasks and work independently

Ability to adapt and focus on the simplest, most efficient and reliable solutions

B.S. in Computer Science or similar field or equivalent experience

Benefits

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled

Flexible spending accounts and 401(k)

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company

impact.com

Glassdoor4.0

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

Founded in 2008

Santa Barbara, California, US

1001-5000 employees

https://impact.com/

H1B Sponsorship

impact.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (9)

2023 (9)

2022 (3)

2021 (2)

2020 (5)