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Walmart Canada · 4 months ago

Principal, Site Reliability Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$110K/yr - $220K/yr

10+ years exp

Walmart Canada is seeking a Principal Site Reliability Engineer to enhance customer service platforms within the Customer Engagement Services Tech Org. This role involves leading efforts to ensure system reliability and scalability, driving automation, and collaborating with engineering teams to embed SRE principles in the development process.

DeliveryRetailShopping

Responsibilities

Drive the design and evolution of monitoring and observability frameworks that enable proactive detection, root cause analysis, and rapid resolution of customer-impacting incidents

Lead the development and integration of automation tools to streamline operational workflows, reduce toil, and enhance the reliability of customer service platforms

Participate in on-call rotations, applying deep technical expertise to swiftly diagnose and mitigate production issues, ensuring high availability and minimal disruption to customer support experiences

Collaborate closely with engineering teams to embed reliability into the software development lifecycle, championing a culture of shared ownership and 'you build it, you run it.'

Define and manage SLIs, SLOs, and SLAs to align service reliability with business expectations and continuously improve system performance

Apply proven reliability patterns and practices, leveraging hands-on experience to architect resilient systems that scale with customer demand

Lead post-incident reviews and blameless retrospectives, identifying systemic improvements and fostering a culture of continuous learning and operational excellence

Analyze system performance and advocate for cost-effective optimizations, balancing infrastructure efficiency with world-class service reliability

Qualification

Site Reliability EngineeringDistributed SystemsAutomation ToolsObservability PracticesCI/CD PipelinesIncident ResponseResilient InfrastructureMentoring EngineersCurious MindsetCommunication SkillsCollaboration Skills

Required

Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in site reliability engineering, site and system administration, infrastructure management, or related area

7 years' experience in site reliability engineering, site and system administration, infrastructure management, or related area

10+ years of experience engineering and scaling highly available, customer-facing systems with a focus on reliability and operational excellence

A proven ability to lead the design and implementation of resilient infrastructure and automation solutions that solve complex reliability challenges

Strong judgment in making architectural trade-offs, balancing long-term system health with short-term delivery needs

Deep expertise in distributed systems, service ownership models, CI/CD pipelines, and observability practices

Exceptional communication and collaboration skills, with a track record of influencing cross-functional teams and driving consensus on reliability strategies

Experience mentoring engineers in incident response, reliability patterns, and career growth within SRE disciplines

A curious mindset and eagerness to explore new technologies and domains that enhance customer support platforms at scale

Preferred

Experience in site reliability engineering, site and system administration, infrastructure management, or related area

Master's degree in site reliability engineering, site and system administration, infrastructure management, or related area and 3 years' experience in site reliability engineering, site and system administration, infrastructure management, or related area

SRE certification (for example, IBM Cloud Site Reliability Engineer)

Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.