Sales and Customer Service Agent jobs in United States
cer-icon
Apply on Employer Site
company-logo

Surv · 5 months ago

Sales and Customer Service Agent

positionNewport, RI
timeFull-time, Part-time
remoteHybrid
seniorityNew Grad, Entry Level
money$15/hr - $20/hr

Surv is dedicated to uniting local communities by providing essential job services, aiming to foster connections within neighborhoods. The Neighbor Success Associate (NSA) will engage with customers to ensure they have a positive experience, manage bookings, and maintain strong relationships to enhance customer satisfaction. This role requires adaptability as responsibilities may evolve with the company's needs.

CommercialIndustrialService Industry
check
Growth OpportunitiesbadNo H1Bnote

Responsibilities

Achieve Sales KPIs: Consistently meet or exceed key performance indicators (KPIs) related to the total value and number of confirmed bookings. Speed is essential to our customers, so we prioritize creating the most expedited booking process possible
Proactively Follow Up with Potential Customers: Conduct routine follow-ups with interested customers to nurture relationships and confirm bookings
Handle Incoming Calls Efficiently: Answer every phone call promptly and professionally, ensuring all customer inquiries are addressed without missed opportunities
Collaborate with the Operations Team: Work closely with Surv operations and internal teams to gather necessary information and provide comprehensive answers to customer concerns
Maintain a Strong Sales Pipeline: Keep detailed records of customer interactions, follow-ups, and potential opportunities to ensure a steady flow of bookings
Overcome Customer Objections: Identify customer concerns and objections, addressing them with effective solutions to move them toward a booking decision
Stay Knowledgeable on Services and Pricing: Continuously develop expertise on the company’s offerings to confidently communicate value propositions and recommend the best solutions for customers
Drive Customer Satisfaction: Ensure a positive customer experience by delivering excellent communication, addressing customer needs, and building strong relationships to encourage repeat business and referrals
Adapt to Changing Sales Strategies: Stay agile and open to refining sales techniques based on performance insights, customer feedback, and company initiatives
Contribute to Team Success: Participate in team discussions, share best practices, and support colleagues to enhance overall sales performance

Qualification

Interpersonal skillsCommunication skillsTyping speed 50 WPMAdaptabilityProblem-solvingTeam collaboration

Required

Excellent interpersonal and communication skills to work collaboratively within a team environment
Adaptability and flexibility to thrive in a fast-paced, evolving company
Minimum typing speed of 50 WPM
Must be willing to undergo a background check and be legally authorized to work in the U.S
Must have a smartphone and a laptop to perform job responsibilities effectively

Preferred

Comfortable spending the majority of the workday on the phone, including handling challenging customer conversations
A strong willingness to learn, grow, and continuously improve
Passion for problem-solving and an ability to think critically to find effective solutions

Benefits

Commission Bonus Structure: Eligible for commission-based bonuses after 60 days and upon performance review

Company

Surv

twittertwitter
company-logo
Surv offers jobs for an hourly rate including landscaping, painting, cleaning, driving, moving, junk removal, and wedding help.
dateFounded in 2017
location
Portsmouth, Rhode Island, USA
people-size11-50 employees
web-link
https://wesurv.com

Funding

Current Stage
Early Stage
Total Funding
$2.99M
2022-11-14Debt Financing· $0.15M
2022-08-23Seed· $0.98M
2022-02-01Seed· $1.86M

Leadership Team

leader-logo
Pat Brown
Founder of Surv & CEO of Surv RI
linkedin
Company data provided by crunchbase