Freshworks · 2 weeks ago
Frontend AI UI Engineer
San Mateo, CA
Full-time
Hybrid
Senior Level
$238K/yr - $342K/yr
7+ years expFreshworks is a company that builds uncomplicated service software delivering exceptional customer and employee experiences. They are seeking a Frontend AI UI Engineer to design and implement interactive UIs for their Agentic AI Platform, collaborating closely with the Principal AI UI Architect to enhance user experiences.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Build interactive visual editors (drag-and-drop) for agent orchestration and reasoning workflows (LangGraph visualization)
Implement prompt management, versioning, and testing interfaces for agent development
Develop real-time debugging tools to visualize agent reasoning traces, tool invocations, and dialog flows
Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing
Implement user simulation frameworks for testing agent strategies with varied personas and scenarios
Build A/B testing dashboards for evaluating outcome-driven strategies across agents and prompts
Create UIs for multi-turn conversation playback, agent state inspection, and scenario-driven outcome analysis
Develop dialog flow editors to design multi-turn conversations with branching, context retention, and hierarchical dialogs
Build deployment interfaces to configure assistants across digital channels (chat, web, messaging) and voice/IVR systems
Collaborate with the architect to define frontend design patterns, state management, and modular UI frameworks
Integrate frontend with backend APIs, agent runtimes, and real-time event streams
Ensure UI scalability, performance optimization, and secure multi-tenant design for enterprise usage
Partner with backend engineers to integrate APIs and orchestration services into the UI seamlessly
Work closely with UX designers to deliver high-quality, intuitive user interfaces aligned with AI/agent workflows
Participate in code reviews, design discussions, and cross-functional planning with architects and engineers
Qualification
Required
7+ years of frontend engineering experience, building complex enterprise-grade UIs
Strong expertise in React (e.g., next.js), TypeScript, and state management
Experience developing visual workflow builders or graph-based editors (e.g., d3.js, React Flow)
Knowledge of real-time UI deployment for live agent monitoring/debugging
Familiarity with agentic AI concepts and their UI/UX requirements
Proficiency in frontend testing, performance profiling, and accessibility best practices
Understanding of secure UI patterns (SSO/OAuth2, RBAC, multi-tenant UI isolation)
Preferred
Experience building low-code/no-code interfaces for AI or developer platforms
Familiarity with LangSmith and agent observability tooling integration in UI workflows
Exposure to conversational UI/UX design for chat and voice assistants
Prior experience with real-time collaborative editing (CRDTs, Yjs, or similar frameworks)
Startup or early-stage product development experience in AI-driven SaaS environments
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase