CarGurus · 4 hours ago
Field Account Manager
Boston, MA
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expCarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. The Field Account Manager is responsible for managing and growing a portfolio of mid-to-large dealerships, ensuring client success through relationship management and strategic insights.
AutomotiveClassifiedsPrice ComparisonShopping
Responsibilities
Manage a Strategic Book of Business: Support a portfolio of approximately 150-250 paying accounts across 40–50 dealership groups, including a mix of medium to large accounts
Lead Onboarding: Drive successful onboarding for new clients and product additions, ensuring a smooth handoff from Sales and fast time-to-value
Build Deep Relationships: Establish trust with decision-makers and dealership staff, becoming a go-to resource and advisor for all things CarGurus
Deliver Quarterly Business Reviews: Coordinate and lead in-person and virtual QBRs, sharing data-driven insights, strategic recommendations, and actionable performance guidance
Drive Growth: Partner with Sales Teams to support Annual Business Reviews, uncover product expansion opportunities, and influence multi-product adoption
Showcase ROI: Use platform usage data, performance trends, and competitive benchmarks to clearly articulate the value CarGurus delivers
Mitigate Churn Risk: Monitor account health and engagement signals to proactively address dissatisfaction, disengagement, or risk of cancellation
Expand Platform Engagement: Educate clients on the full capabilities of CarGurus' tools, reports, and best practices to improve performance and adoption
Coordinate Cross-Functionally: Act as a connector between clients and internal teams (Support, Product, Billing, Engineering), ensuring swift resolution of issues and effective feedback loops
Be the Voice of the Customer: Advocate for client needs internally by surfacing trends, identifying gaps, and contributing to product and process improvements
Travel In-Market: Quarterly travel to support in-person client engagements and relationship-building efforts
Qualification
Required
3–5 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts
A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement
Excellent communication skills, with comfort in presenting data and recommendations to stakeholders at all levels
Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans
Strong time management and organizational skills to balance a large, dynamic book of business
Adaptability and resilience in a fast-moving, evolving business environment
Experience working cross-functionally with sales, support, product, and technical teams
Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus
Benefits
Equity for all employees
Career development and corporate giving programs
Employee resource groups (ERGs) and communities
Flexible hybrid model
Robust time off policies
Daily free lunch
New car discount
Meditation and fitness apps
Commuting cost coverage
Company
CarGurus
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars.
1001-5000 employees
H1B Sponsorship
CarGurus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (38)
2023 (36)
2022 (50)
2021 (27)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.75M2022-08-11Post Ipo Secondary
2017-10-11IPO
2017-08-16Series A· $1.75M
Leadership Team
Jason Trevisan
Chief Executive Officer
Ben Kasdon
Vice President, Product
Recent News
2025-12-30
Investor's Business Daily
2025-12-16
MarketScreener
2025-12-09
Company data provided by crunchbase