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Chase · 4 months ago

Senior Associate - Small & Midsized Payments (SMP) – Product Operations and Controls

880 Powder Mill Rd, Wilmington, DE, 19803, US

Full-time

Onsite

Senior Level

5+ years exp

Chase is focused on delivering resilient and agile money movement services. The Senior Product Associate will manage operations and controls for Banking Payments products, ensuring compliance with regulations and improving processes.

BankingFinancial Services

Responsibilities

Drive end to end operations and controls management of Banking Payments products and services

Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations

Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue

Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.)

Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement

Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement

Qualification

Product leadershipProcess designOperations managementAuditControlsRegulatory reviewsAnalytical skillsInfluencing skillsMatrix managementFinancial Services experienceCollaboration skillsLeadership skillsCommunication skillsTeam-oriented attitudeProblem-solving skills