Clarity Clinic ยท 1 month ago
Billing and Reimbursement Customer Service Representative
Chicago, Ilinois
Full-time
Onsite
Entry Level
2+ years expClarity Clinic is an interdisciplinary group private practice focused on providing exceptional holistic care for mental wellness. They are seeking a Customer Service Representative for their Billing and Reimbursement department to ensure patient confidentiality, manage billing inquiries, and support billing processes.
Mental Health Care
Responsibilities
Ensure that patients are treated with the highest level of confidentiality and professionalism
Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
Responsible for Self-Pay AR and management of accounts with credit cards on file
Collects patient payments and assists in posting payments as it relates to our collection processes
Responsible for reviewing, identifying, and sending qualified accounts to collections
Identify patient and insurance credits/refunds
Create and manage patient payment plans
Manage and run weekly statement files
Responsible for return mail
Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
Handle mailing collection letters to both insurance and patient as instructed by collection staff
Work various tasks assigned as needed
Maintain the strictest confidentiality according to the guidelines of company policies
Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
Attend meetings as required
Participate in development and training activities as required by management
Adapt to change in positive and professional manner
Qualification
Required
Candidates must be based in the state of Illinois
Ensure that patients are treated with the highest level of confidentiality and professionalism
Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
Responsible for Self-Pay AR and management of accounts with credit cards on file
Collects patient payments and assists in posting payments as it relates to our collection processes
Responsible for reviewing, identifying, and sending qualified accounts to collections
Identify patient and insurance credits/refunds
Create and manage patient payment plans
Manage and run weekly statement files
Responsible for return mail
Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
Handle mailing collection letters to both insurance and patient as instructed by collection staff
Work various tasks assigned as needed
Maintain the strictest confidentiality according to the guidelines of company policies
Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
Attend meetings as required
Participate in development and training activities as required by management
Adapt to change in positive and professional manner
Preferred
BS/BA degree preferred or two years of medical billing and customer service experience is preferred
Heavy focus on high volume phone calls and emails
Bilingual is a plus!
Company
Clarity Clinic
Clarity Clinic offers leading in-person and virtual psychiatry (medication management), therapy, PHP & IOP, TMS for depression, and psychological testing services with locations throughout the Chicagoland area: Chicago Loop, River North, Lakeview Broadway & Belmont, Arlington Heights, Evanston, and Mokena.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pavan Prasad, MD
CEO
Dr. Stacy Lott, PsyD
Chief Operating Officer
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